PRIVACY POLICY

1. INTRODUCTION

Buzzora Digital Marketing (OPC) Private Limited ("Buzzora", "we", "us" or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, request a quotation, become a client or otherwise interact with Buzzora, and how we may use, store, share and protect that information.

We process personal information in accordance with applicable laws in India, including applicable data-protection requirements.

2. WHO WE ARE

Buzzora Digital Marketing (OPC) Private Limited

A-532, Sun WestBank
Ashram Road
Ahmedabad, Gujarat
India

Privacy enquiries:
info@buzzora.in

3. INFORMATION WE MAY COLLECT

Depending on how you interact with Buzzora, we may collect information such as:

• Name
• Business or company name
• Email address
• Telephone number
• Business address or other contact details
• Information submitted through website forms
• Information contained in enquiries or correspondence
• Project requirements and quotation information
• Billing and transaction-related information
• IP address
• Browser and device information
• Website usage and analytics information
• Cookie and consent preferences
• Information you voluntarily provide while communicating or working with us

For clients, we may also process information reasonably necessary to deliver the agreed services.

4. HOW WE COLLECT INFORMATION

We may collect information:

• directly from you when you contact us;
• when you submit a website form;
• when you request a proposal or quotation;
• when you enter into an agreement with Buzzora;
• through email or other business communications;
• through cookies and analytics technologies;
• through advertising or lead-generation campaigns;
• through third-party services used to operate our business;
• when you otherwise voluntarily provide information to us.

5. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

• respond to enquiries;
• communicate with prospective and existing clients;
• prepare quotations and proposals;
• provide contracted services;
• manage projects and client relationships;
• process invoices and maintain business records;
• provide customer support;
• operate and improve our website;
• understand website usage;
• measure marketing and advertising performance;
• improve our services;
• maintain security and prevent misuse;
• send marketing communications where permitted;
• comply with applicable legal, accounting and regulatory obligations;
• establish, exercise or defend legal rights where necessary.

We will use personal information only for legitimate business or legal purposes and in accordance with applicable law.

6. CLIENT AND PROJECT DATA

When Buzzora provides digital marketing, website development, CRM, automation, advertising or other technology services, the Client may provide access to business systems, accounts or data.

We use such information only as reasonably necessary to provide the agreed services, meet contractual obligations, maintain security or comply with applicable law.

Where Buzzora processes personal data on behalf of a Client, the Client remains responsible for ensuring that it has the necessary authority, notices and permissions to provide that data to Buzzora.

Where appropriate, additional data-processing terms may be agreed between Buzzora and the Client.

7. COOKIES AND ANALYTICS

Our website may use cookies and similar technologies for purposes such as:

• essential website functionality;
• remembering user preferences;
• website analytics;
• measuring website performance;
• marketing and advertising where enabled and permitted.

Where required, non-essential cookies should be used according to the visitor's consent choices.

Visitors can manage available cookie categories through the website's cookie settings.

Browser settings may also allow visitors to block or remove cookies.

Disabling certain cookies may affect some website functionality.

8. GOOGLE ANALYTICS AND SIMILAR TOOLS

Where enabled, we may use analytics services such as Google Analytics or similar tools to understand how visitors interact with our website.

Analytics information may include device information, browser information, approximate location derived from network information, pages viewed, session information and interaction data.

Such services may use cookies or similar technologies and are also subject to their providers' respective privacy policies and terms.

Where consent is required for analytics technologies, they should be activated according to the visitor's consent choice.

9. ADVERTISING AND MARKETING TECHNOLOGIES

Where applicable and enabled, Buzzora may use advertising and marketing technologies provided by platforms such as Google, Meta or other service providers.

These technologies may help us:

• measure campaign performance;
• understand conversions;
• improve advertising;
• build or measure audiences;
• show more relevant advertising.

The availability and operation of these technologies depend on the website configuration and the visitor's applicable consent choices.

Buzzora does not state that every technology listed above is necessarily active at all times.

10. HOW WE SHARE INFORMATION

Buzzora does not sell personal information as part of its ordinary business activities.

We may share information where reasonably necessary with service providers that help us operate our business or provide services.

Depending on the services being used, these may include providers of:

• website hosting;
• cloud infrastructure;
• business email;
• analytics;
• advertising platforms;
• CRM and automation systems;
• accounting or invoicing systems;
• payment processing;
• website tools and plugins;
• communication and collaboration tools;
• professional legal or accounting services.

We may also disclose information where required by applicable law, legal process or lawful governmental authority.

11. THIRD-PARTY SERVICES AND LINKS

Our website and services may contain links to or integrations with third-party websites, applications or platforms.

Those third parties operate under their own terms and privacy policies.

Buzzora is not responsible for the privacy practices of independent third-party services.

Visitors should review the applicable privacy information of those services where appropriate.

12. INTERNATIONAL DATA PROCESSING

Some technology and cloud service providers may process or store information outside India.

Where this occurs, Buzzora will take reasonable steps appropriate to its role to use reputable service providers and handle personal information in accordance with applicable legal requirements.

The location of data processing may depend on the infrastructure and policies of the relevant service provider.

13. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business, contractual, accounting, security and legal requirements.

Retention periods may differ depending on the type of information.

For example:

• enquiry information may be retained while an enquiry or potential business relationship remains relevant;
• client and project records may be retained during the relationship and for an appropriate period afterwards;
• financial and accounting records may be retained for the period required under applicable law;
• marketing contact information may be retained until consent is withdrawn, the person unsubscribes, or retention is otherwise no longer appropriate;
• analytics information is retained according to the settings of the applicable analytics platform.

Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to legal and technical requirements.

14. DATA SECURITY

Buzzora uses reasonable technical and organisational measures intended to protect personal information against:

• unauthorised access;
• misuse;
• loss;
• alteration;
• inappropriate disclosure;
• destruction.

However, no internet transmission, website, cloud platform or electronic storage system can be guaranteed to be completely secure.

15. YOUR PRIVACY RIGHTS

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including the ability to:

• request information about personal data we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion where legally applicable;
• withdraw consent where processing is based on consent;
• object to or raise concerns about certain processing;
• request grievance redressal regarding the handling of personal information;
• exercise other rights available under applicable Indian law.

Some requests may be subject to legal exceptions, verification requirements or retention obligations.

16. HOW TO MAKE A PRIVACY REQUEST

To make a privacy-related request, contact:
info@buzzora.in

Please include enough information for us to understand and reasonably verify your request.

We will review and respond within the period required by applicable law.

17. MARKETING COMMUNICATIONS

Where permitted, Buzzora may send business or marketing communications to people who have requested information, provided appropriate consent, or where another lawful basis permits such communication.

Recipients may request to stop receiving promotional communications using an available unsubscribe mechanism or by contacting:
info@buzzora.in

Service-related, transactional or legally required communications may still be sent where appropriate.

18. CHILDREN'S PRIVACY

Buzzora's website and professional services are primarily intended for businesses and general adult users.

We do not intentionally design our services to collect personal information from children.

If we become aware that personal information relating to a child has been provided in circumstances requiring parental or other lawful authorisation, we may take appropriate steps in accordance with applicable law.

19. DATA BREACHES AND SECURITY INCIDENTS

If Buzzora becomes aware of a personal-data security incident, we will assess the incident and take reasonable steps to contain and address it.

Where notification to affected persons or authorities is required under applicable law, Buzzora will take appropriate steps consistent with those requirements.

20. CHANGES TO THIS PRIVACY POLICY

Buzzora may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or legal requirements.

The latest version will be made available on this website.

The "Last updated" date at the top of this page indicates when this Privacy Policy was most recently revised.

21. CONTACT

For questions, concerns or privacy requests relating to this Privacy Policy, contact:

Buzzora Digital Marketing (OPC) Private Limited

A-532, Sun WestBank
Ashram Road
Ahmedabad, Gujarat
India

Email:
info@buzzora.in